FAQ
Frequently Asked Questions
FAQ
Take a look through our asked questions about our wide range of services. Click one of the links below to take you to the right place on the page.
- General FAQ
- Servicing FAQ
- Performance FAQ
- Shop FAQ
- Tuning FAQ
GENERAL FAQ
General questions about our company and services.
Do you carry out MOT tests?
We do not carry out any MOT tests here on site, in order to stay impartial. However, with 2 local MOT stations to us we have the capacity to service and MOT a vehicle on your visit in one day, for your convenience.
Do you carry out warranty work?
We carry out both main dealer and 3rd party warranty work here, conversing with companies for diagnosis and approval. Payment must come to us strictly by yourself, with reimbursement to yourself by the company covering your warranty.
Can you complete main dealer service actions?
We complete main dealer service actions here, however this only free when undertaken by the main dealer (where applicable). This includes a further chargeable service by ourselves.
Do you take card payments?
Yes we take all major cards with the exception of American Express
Do you offer finance?
Yes, we work with Close Brothers motor finance one the UK’s leading motor finance providers. We are more than happy to supply a finance quote and arrange finance for you.
What are your opening times?
MON-FRI 08.30 – 19.00
SAT Closed
SUN Closed
Do you have a waiting area to work in?
Yes, we have a dedicated heated waiting area with WIFI, Tea and coffee facilities, TV and also charging ports.
DO YOU HAVE LOAN CARS WHILE MINE IS WITH YOU?
Yes – we have Jaguar loan cars available to book while you vehicle is in with us as a complimentary service. These are also typically booked a few weeks in advance, all we ask is that you top up the fuel used.
Do you carry second hand parts?
We carry a range of second hand parts here on site, giving you various options in carrying out repairs to your vehicle from body panels to engines and electrical components – just ask our team.
Do you sell tyres and can balance/fit?
We offer a full range of tyres from all brands as well as also offering a full range of JLR spec tyres from Yokohama, at very competitive prices
Servicing FAQ
General questions about our company and services.
What service am I due and how do I know?
We check vehicle history of our clients to tell them what the details of the next service due and when. Furthermore, vehicles with online service history will be checked via the JLR Topix system and help let you know this information too.
How often do I need a service?
Typically, a service should happen every year regardless of mileage, due to the oil molecules breaking down over this time frame. Later vehicles using the Ingenium engine suit servicing roughly every 2 years, however will appear on the Topix system for this time frame.
When should I carry out a Swallows EDT?
An engine detox will often occur during a service and every 30-40,000 miles for best results. Furthermore, this keeps the internals in order alongside also fresh and free from build up in the oil galleries.
Can you update the online service history?
Yes – we have full access to the JLR Topix system to update this history and keep your records up to date and intact. A copy of this also provided with each service upon collection.
Can you carry out 4 wheel alignment?
Yes – we have a state of the art laser 4 wheel alignment system. This ensures that everything keeps within manufacturers specifications across the whole vehicle. Lastly, all vehicles have this checked on each service with our compliments.
What brand of service items do you use?
We guarantee that all service items used are genuine and that we comply with main dealer warranty. This also ensures maximum quality control for your pride and joy.
Are you able to scan my vehicle and what software do you use?
Here at Swallows, we have full main dealer software from IDS and SDD, up to the new Pathfinder on the later new models. This makes any job on your Jaguar or Land Rover possible.
Does it affect affect my Jaguar/ Land Rover warranty?
Absolutely not, due to us being authorised by JLR and only because we use genuine items a service with us still keeps the warranty intact giving you peace of mind and a more competitive price.
Are my records kept on file?
Yes – all records are kept on file and with full visual inspections completed on each service. Thanks to this, we are also able to know what items have been advised for any future maintenance on your vehicle.
What oil do you use?
Swallows are a Motul service centre, meaning that we only use the correct grade oils and fluids for your pride and joy. Giving you peace of mind and protecting you vital engine components with the ultimate technology!
Performance FAQ
General questions about our company and services.
Is this legal?
Yes – every single item we produce is legal and conforms will all MOT based regulations.
Do I need to tell my insurance?
Absolutely, it is best to inform your insurance of any and all modifications carried out to the vehicle. Furthermore, you have a legal obligation and it should increase the value of the car, which needs to accurate.
Will performance work pass emissions on an MOT test?
Yes – the modifications we carry out are strictly MOT test friendly. From our exhaust systems to engine modifications, we ensure that all parts developed are capable of passing the yearly test and are also UK emissions passable.
What size pulley do you use and why?
Our SR supercharger pulleys have been specifically designed and tested to offer the upmost reliability, even under the demands of performance and also track driving. Many other pulleys are available on the market, however they are dangerously close to the operating limits of the supercharger, causing high intake temps and serious risks to the engine. We are proud to stand by our pulleys here at SR and are confident you will love them too.
Have these parts been tested?
We extensively test all SR products to ensure the best possible performance and quality from road to track use. Specifically calculated and designed products help us to make the best possible products that engage and excite your driving experience, developed from our outright passion for all things performance.
Are your roll cages tested and certified?
We fully test all roll cages and also conform to MSA regulations with full certification provided across all models.
Shop FAQ
General questions about our company and services.
Do you ship outside of the UK?
Shipping is available to all countries through DHL worldwide however please contact the team for an individual quote.
Do you discount for multiple items shipping?
Shipping is calculated based on size and weight combining items into the smallest and most efficient way possible.
WHEN DO ITEMS SHIP AND WHAT IS THE CUT OFF TIME FOR NEXT DAY DELIVERY?
The cut off time for all shipping/next day delivery is 11am and dispatch is 2pm daily.
How do I know if this part fits my car?
If you give our team a call with your chassis and registration details, we will confirm the right parts with you.
Will I have to pay customs charges in my country?
Customs charges are applicable as per the percentage for your country when prompted.
How can I pay?
We take payment at the shop via debit, credit card and even PayPal with Paypal credit also available at the checkout.
I haven’t received an email confirmation?
Please contact the team and we will confirm checkout completion, also sending proof of confirmation out to you.
Tuning FAQ
General questions about our company and services.
Will this effect my MPG?
Depending upon the map, changes will occur to the MPG on your vehicle, typically the diesel application offers better fuel consumption across the board, while the petrol maps on forced induction engines will use more fuel as a byproduct of greater power figures in the top end.
What power will my car make?
Those opting for our OBDII or bench tuning will benefit from our VRM look up on the performance page. This will also you projected figures you should expect based upon your car producing the quoted figures from factory. Our live mapping services provide a definitive understanding of the base level figure from your engine. This includes a power run both before and after mapping completed, helping showcase differences across the power band in BHP and torque.
What tuning is right for me?
Whilst we offer many versions of tuning, we will always recommend our OBDII/Bench tuning for any diesel models or unmodified vehicles. Modified and forced induction vehicles also benefit from live mapping, due to the ability to tailor this individually. We now offer a MY GENIUS home mapping tool, for those who are too far away from us to have the car tuned on site. Further giving you the power to add and remove maps of varying styles when and where you want!
Can you map any car?
Unfortunately, our operation limits abide to the technology of the factory ECU, thus we cannot map vehicles before 2002. However, we always have the option to wire in an up to date stand alone ECU, for unlimited capability. Speak to a member of the team if you are unsure.
Do you have a dyno on site?
We do not have a dyno on site, however we use one of the most reputable companies in the performance tuning world who are also local to us. The infamous Dyno Dynamics dyno further enables fast and accurate readings to tailor your mapping for exceptional results.
Will you remove the speed limiter?
With live mapping we will remove the factory speed limiter on the ECU, as well as also raising the RPM limit where needed. OBDII mapping only provide this feature on selected models only, please ask our team for more details on this.
Does it matter what fuel I use?
The fuel in the UK boasts good quality and available to us at 99-100 octane fuel at the pump. This enables the engine to produce more power, whilst also boosting return extended fuel economy and protecting your engine’s lifespan as well.
Do I get my performance figures?
With a live engine remap, we will run a before and after power run with overlaid graphs, showing the improvements right through the range in both BHP and torque. OBDII/Bench and Home tuning will only provide projected figures, due to a lack of a specific base line BHP figure from the power runs.
Will you map a gearbox?
Unfortunately, this is not possible on early vehicles but ZF boxes will actively react to the engine ECU’s new found power and pull you up through the gears, making for a great driving experience. Mapping is available on 8 speed ZF Boxes.